1.0 Human Resources Department

Human Resource Department	Duration	Target Audience
		Manager	Executive
Diversity & Inclusion Awareness	2 Days
Domestic Inquiry & Handling Misconduct	2 Days
Effective Applications And Implications Of Employment Act 1955	2 Days
Effective Recruitment With Enneagram Profilling & Behavioural	2 Days
Effective Human Resources Management	2 Days
Eradication of Sexual Harassment in The Workplace	1 Day
Handling Employee Grievances, Decipline and Termination	2 Days
Handling Favouritism, Descrimination & Harassment at Work	2 Days
High Impact Interview Skills:Behaviourial Techniques	1 or 2 Days
HR for non HR Managers	2 Days
Managing Talent	2 Days
Personal Data Protection Act 2010 - A Risk Management Perspective	2 Days
Security Management - A Risk Management Perspective	2 Days
Sabah Labour Ordinance	2 Days
Anti-Bibery & Corruption	1 Day
Understanding And Creating Effective KPI	2 Days

2.0 Finance And Accounting Department

Finance And Accounting Department	Duration	Target Audience
		Manager	Executive
Accounting & Taxation Records	1 Days
Activity Based Costing	2 Days
Audit Report Writing For Internal Auditor	2 Days
Auditing For Internal Fraud & Prevention	2 Days
Business Acumen	2 Days
Cash Flow Management In A Crisis	2 Day
Companies Act 2016	1 Days
Corporate Tax Planning (Maximizing Deductions & Minimizing Tax)	2 Days
Cost Planning, Management & Control For Manager	2 Days
Costing Technique and Pricing Decisions	2 Days
Credit Control and Debt Collection Strategies	2 Days
Credit Policies Management And Effective Debt Collection Strategies	2 Days
Deferred Taxation	2 Days
Finance for Non Finance Personnel	1 or 2 Days
Financial Analysis, Planning and Financial Reporting Skills	2 Day
Handling full Set of Accounts	1 Days
Interpreting And Analysing Financial Statement For Better Decision Making	2 Days
Personal Taxation, Taxation Planning For HR Managers	2 Days
Smart Strategies For Smooth & Successful Debt Collection	2 Days
The Essential of Budgeting Preparation and Financial Planning	2 Days
Transfer Pricing	1 Days
SST Training	1 Days
Withholding Tax	1 Days

3.0 Sales And Marketing Department

Sales And Marketing Department	Duration	Target Audience
		Manager	Executive
Consultative Selling Techniques	2 Days
Digital Marketing Strategies	2 Days
Effective Sales & Marketing	2 Days
Effective Sales & Services Strategies For Handling Difficult Prospects And Customers In Challenging Times	2 Days
Effective Telemarketing Skills For Sales Consultants	2 Days
Excellent Customer Service & Sales Communication Skills	2 Days
Handling Difficult and Demanding Customers Using NLP	2 Days
Impactful Sales and Negotiation Skills	2 Days
Increase Your Influencing & Convincing Skills	2 Days
Key Account Management - From Supplier to Business	2 Days
Master Of Sales Strategy	2 Days
Mastering The Art Of Personality Selling	1 Days
Mastering The Neuro Linguistic Programming (NLP) Consultative Selling Skills For Sales Executives	2 Days
Negotiation Skills - Win Win For All	2 Days
Professional Selling Using DISC Behavioural Analysis	2 Days

4.0 Purchasing Department

Purchasing Department	Duration	Target Audience
		Manager	Executive
Purchasing & Material Planning Management	2 Days
Effective Purchasing And Negotiation	2 Days
Managing supplier risk & building resilience in times of uncertainly	2 Days

5.0 Customer Service Department

Customer Service Department	Duration	Target Audience
		Manager	Executive
5-star Customer Service Excellence	1 or 2 Days
Building Loyal Customers	2 Days
Disaster Recovery & Business Continuity Planning	1 Days
Creating The Next Level Of Service Champion	3 Days
Customer Service Transformation Workshop	2 Days
Customer Service and Email Writing	2 Days
Effective Ways Of Handling Complaints and Difficult Customers	2 Days
Excel in Customer Satisfaction In Challenging Times	2 Days
Excellence Mindset & Attitude For Service	2 Days
Excellent Motivation for Excellent Customer Service	2 Days
Khidmat Pelanggan dan Kecemerlangan Pengurusan	3 Days
Managing Conflict Through Teams	2 Days
Professionalism & Telephone Etiquette (Customer Service Based)	1 or 2 Days

6.0 Production & Operation Department

Production & Operation Department	Duration	Target Audience
		Manager	Executive
Chemical Safety Handling	1 Day
Chemical & Scheduled Waste Management & Chemical Spillage	2 Days
Defence Driving	2 Days
Defence Driving:Motorcycle	2 Days
Emergency Response Preparedness	1 or 2 Days
Fire Safety & Fire Fighting Training	1 or 2 Day
Basic Life Support	1 Day
Basic Occupational First Aid & CPR Training	1 or 2 Days
Effective Safety & Health Committee	2 Days
Noise & Hearing Conservation	2 Days
HIRARC Training	1 Day
Occupational Safety And Health At Workplace	2 Days
Safety & Health Awareness at Workplace 55 Principles Training	1 or 2Days 1 or 2 Days
6S Training	1 or 2 Days
7 Management & Planning Tools	1 or 2 Days

6.1 Quality Control Department

Production & Operation Department	Duration	Target Audience
		Manager	Executive
55 Principles Training	1 or 2 Days
6S Training	1 or 2 Days
7 Management & Planning Tools	1 or 2 Days
7 Quality Control Tools	1 or 2 Days
Failure Mode & Effect Analysis (FMEA)	2 Days
ISO13485 Y2016 Awareness	1 Day
ISO13485 Y2016 Internal Audit	2 Days
Food Handler Courses	2 Days
ISO22000 Awareness	1 Day
ISO22000 Internal Audit	2 Days
Halal Awareness	1 Day
Malaysia Halal Certification	2 Days
IATF 16949 Tools Training - APQP, PPAP, MSA, SPC, Control Plan Training	1 or 2 Days
IATF 16949: 2016 Internal Auditor Trainign for Automotive Quality Management System	2 Days
Intergrated Management System - ISO9001 and ISO14001	2 Days
ISO9001 Y2015 Awareness Training	1 or 2 Days
ISO9001 Y2015 Clauses Interpretation And Implementation Strategy	2 Days
ISO9001 Y2015 Senior Management Briefing	Half Day
ISO9001 Strategic Approach to Risk Based Thinking	1 Day
ISO14001 Y2015 Awareness	1 or 2 Days
ISO14001 Y2015 Internal Auditor	1 or 2 Days
ISO14001 Y2015 Interpretation	1 Day
ISO14001 Y2015 Strategic Approach To Risk Based Thinking	1 Day
An Introduction To Kaizen	1 or 2 Days
Cost Reduction	1 or 2 Days
Process Improvement Throught Kaizen (Lean Manufacturing)	2 Days
Effective QA-QC Management	2 Days
Effective Document Control & Records Management	2 Days
Developing Effective Standard Operating Procedures	2 Days
Poka Yoke - Mistake Proofing Towards Zero Defect	1 or 2 Days
Risk & Opportunity Based Thinking for IATF 10949:2016	2 Days
Total Quality Management	2 Days
PFMEA (Process Failure Mode & Effect Analysis)	2 Days

7.0 Supply Chain Department

Supply Chain Department	Duration	Target Audience
		Manager	Executive
Material & Inventory Management	2 Days
Strategic Procurement, Negotiation Skills & Cost Reduction	2 Days
Supply Chain Management (Focusing on procurement and material management)	2 Days

7.1 Warehouse Department

Warehouse Department	Duration	Target Audience
		Manager	Executive
Inventory Control and Warehouse Storage Management	2 Days
Effective Store & Warehouse Management	2 Days
Malaysian Export Control & Import Procedures	2 Days
Pengurusan Aset - Inventori & Stor	2 Days
Purchasing & Material Planning Management	2 Days
Forklift Truck Training	1 or 2 Days
Reach Truck Training	1 or 2 Days
Overhead Crane	1 or 2 Days

8.0 Head of Department, Managers & Team Leaders

Head of Department, Managers & Team Leaders	Duration	Target Audience
		Manager	Executive
Assertive Supervisory Competencies	2 Days
Be Effective Leaders! A Leadership Program For Supervisor of the 21st Century	2 Days
Coaching For Quantum Success	2 Days
Coaching to LEAD - Starting Your Journey As A Coach	2 Days
Creating a Nurturing Workplace	1 or 2 Days
Dynamic High Performance TEAM and Culture	2 Days
Effective Leadership Skills for Result, Profitability and TeamSpirit	2 Days
Enriching Performance Through Coaching & Mentoring Culture	2 Days
EQ Management For Successful Leadership	2 Days
Developing Effective Key Performance Index	2 Days
High Impact Coaching & Mentoring	2 Days
Leading and Coaching Generation X, Y and Z in the Workforce	2 Days
Manager Acceleration Program	2 Days
Managing Poor Performance	2 Days
Mastering NLP Leadership, Behavioural Change, Impactful Communication & Visioning Workshop	2 Days
Meta Coaching	2 Days
Navigating Team Dynamics (With Assessment)	2 Days
Performance Management Via KRA and KPI Framework	2 Days
Quality Culture Mind-set For Leaders and Supervisors	1 Day
Situational Leadership Skills Training To Achieve High Performance	2 Days
Strategic Performance Measurements and Appraisal	2 Days
Supervisory Leadership Competency And Leading Change At the Workplace	2 Days / 4 Days
The Assertive Supervisory & Leadership Competencies	2 Days
The CHANGE Accelerator	2 Days
What Managers Need (to foster employee engagement)	2 Days

9.1 Communication & Interpersonal Skills

Communication & Interpersonal Skills	Duration	Target Audience
		Manager	Executive
Be An Excellent Communicator	2 Days
Business English at Workplace	2 Days
Business Communication	2 Days
Communicate And Engage Using NLP	2 Days
Communication & Presentation Skills	2 Days
Cross Generation Communication @ Workplace	2 Days
Dazzle Customers with Delightful Services	2 Days
Delivering Impactful Communication	2 Days
Increase your Influencing & Convincing Skills In Sales	2 Days
Kurses Komunikator Berkesan	2 Days
Power of Effective Communication - HORENSO	1 Day
High Impact Negotiation Skills	2 Days
Managing and Leading The New Millennial	2 Days
Speak Up With Confidence	2 Days

9.2 Personal Effectiveness

Personal Effectiveness	Duration	Target Audience
		Manager	Executive
Achieving More At Work	2 Days
Attitude is Attitude	1 Day
Analytical Thinking, Creative Problem Solving & Decision Making	2 Days
Be A Great Critical Thinker & Problem Solver	2 Days
Bring Your EQ to Work	2 Days
Building A Champion Mindset Using NLP	2 Days
Critical, Analytical & Creative Thinking & Reasoning	2 Days
Developing Good Attitude At Workplace	2 Days
Effective Problem Solving & Devision Making Skills	1 or 2 Days
Effective Time & Stress Management For Peak Performance	2 Days
Emotional Intelligence At The Workplace	1 or 2 Days
Excellent Personal Effectiveness at Workplace	2 Days
Generating Creativity at Workplace	2 Days
Inspired & Motivated Professional Work Habit Workshop	2 Days
Inspiring Top Talents - Enhancing Motivation Seminar	1 Day
Positive Work Attitude & Self-Motivation	1 Day
Etika Kerja & Kesetiaan Ke Arah Kecemerlangan Diri	1 Day
Seven Habits of Effective People	2 Days
The 'C.U.T.E' Principles Of Effective Problem Solving Decision Making	2 Days
The Power Of Changing Mind Set Towards Sense Belonging And Accountabilities	2 Days
The Power Of Momentum	2 Days
Time's Up!! A Self Time Efficient Management Program	2 Days
Unleashing Your Potential For Excellent Productivity	2 Days
The Six Thinking Hats	1 Day

9.3 Administrative

Administrative	Duration	Target Audience
		Manager	Executive
Efficient Office Administration	2 Days
The Roles And Responsibilities of the Secretary	2 Days
Effective Office Management - Elevating Your Skills	1 Day

9.4 Personal Appeal and Business Etiquette

Personal Appeal and Business Etiquette	Duration	Target Audience
		Manager	Executive
Business Etiquette. Grooming & Mind-set Transformation	2 Days
Corporate Grooming & Etiquette	1 or 2 Days

9.5 Office Application

Office Application	Duration	Target Audience
		Manager	Executive
Microsoft Word (Foundation/Intermediate/Advance)	1 or 2 Days
Microsoft Excel (Foundation/Intermediate/Advance)	1 or 2 Days
Microsoft PowerPoint (Foundation/Intermediate/Advance)	1 or 2 Days
Microsoft Access (Foundation/Intermediate/Advance)	1 or 2 Days
Microsoft Project (Foundation/Intermediate/Advance)	2 or 3 Days
Mastering Pivot Table	1 Day
Data Analysis & Interactive Reports	2 Days
Microsoft Excel VBA	2 Days
Microsoft Excel Formula & Function	2 Days
Microsoft Excel Dashboard & Report	2 or 3 Days
Amazing Macro	2 Days

9.6 Presentation Skills

Presentation Skills	Duration	Target Audience
		Manager	Executive
Presentations that dazzles	2 Days
Present Like a Pro	2 Days
Powerful Presentation & Public Speaking	3 Days

10.0 Team Building

Team Building	Duration	Target Audience
		Manager	Executive
Building An Excellent Work Team	1 Day
Empowering Team Excellence	2 Days
High Performance Work Team	3 Days
KL City Race	1 Day
Amazing Race	2 or 3 Days
Lunix Run	1 Day

11.0 Industry-Specific Training Programs

11.1

Preschool

1.

The Essential Toolkit of Powerful English Communications for Teachers

As English is one of the international languages, hence English is very important for teachers to communicate with children and parents. Improving teachers' skills and ability to speak, write and listen in English are very important and it will be helpful for them to communicate and also aids in preparing learning materials.

Target Attendees: Teachers | Principals

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2.

How To Make A Presentation For Children That Actually Keeps Their Attention

As educators, it is very important for teachers to know how to present in their class as well as effectively deliver the syllabus to their students. Not every teacher knows the skills of catching the student's attention and gather the energy in a class. Hence, improving teacher's presentation skills is very crucial in order to effectively perform in a class.

Target Attendees: Teachers | Principals

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3.

First Aid for Babies & Toddlers Injuries & Accidents

First aid is the must learn courses in preschool education. Teachers must be equipped with basic first aider skills in case there is any unwanted incident happen in school setting. What, who and how to react at first respond if there is any injury.

Target Attendees: Principals, Teachers, Sales Staff, Admin Staff, Cleaners, Cooks

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4.

Fire Safety & Basic Fire Fighting Training

Fire incident could happen in any place. Hence, teachers must know how to deal with fire and things to be cautious of to prevent accidental fire. Learning how to put off the fire with fire extinguisher, understand the flow of evacuating, setting up a first respond team as well as providing the awareness to the children.

Target Attendees: Principals, Teachers, Sales Staff, Admin Staff, Cleaners, Cooks

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5.

Microsoft Excel - Basic to Intermediate

Our teachers are obligated to provide children progress update and report to the Principal in order to monitor the children's studies. To reduce the hardcopy or manual paper work, Microsoft Excel is crucial for teachers to know how to keep track and monitor both theirs and children's efforts and results.

Target Attendees: Principals, Teachers, Sales Staff, Admin Staff

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6.

Creating Interactive & Interesting Slides for An Impactful Virtual Learning Experience for Children

Due to pandemic, teachers are required to provide e-learning courses through online platform. Hence, teachers need to know how to prepare effective and interesting syllabus learning slides in order to be able to impress and ease the learning progress through online.

Target Attendees: Principals, Teachers

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7.

Mastering The Strategies to Increase Child Care & Preschool Enrollments

Our business development team are in charge of school presentations, events introducing, student's enquiry and enrollment. Hence they are trained with sales presentation, negotiation and convincing skills in order for them to know how to dealing with parents A.K.A our potential clients. They are also required to present our school services to the potential partners and also collaboration events.

Target Attendees: Principals, Teachers, Sales Staff

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11.2

Healthcare Professional

1.

Managing Conflict: Another Recipe for Organizational Success

In the healthcare industry, especially for nurses who deal with the patients and their family members, there is a need to manage dissatisfaction, anger and confrontations with confidence. This course will enable participants to learn techniques for handling objections and resolving conflicts. Staying calm and in control is crucial to establish rapport and build relationships with others.

Target Attendees: Healthcare Professionals Including Nurses, Caregivers, Doctors, Medical Assistants Etc.

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2.

Effective Complaints Handling

Learn how to manage complaints more effectively by understanding customers' concerns. How an organization handles customer complaints is crucial in order to maintain a good reputation and to keep client business, and therefore this course is extremely beneficial. Case studies will also be carried out to make this learning experience more practical and useful.

Target Attendees: Healthcare Professionals Including Nurses, Caregivers, Doctors, Medical Assistants Etc.

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3.

Customer Service Excellence in Healthcare

Healthcare is one of the largest business in existence, impacting millions of people worldwide. To serve customers consisting of the patients, their family and the communities, there are many skills and attributes of a competent healthcare professional, such as listening with empathy, demonstrating manners and etiquette with the patients.

Target Attendees: Healthcare Professionals Including Nurses, Caregivers, Doctors, Medical Assistants Etc.

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4.

HR Risk Management in Healthcare Industry

Human Resources and Personal Development Risks in Healthcare industry need to be managed effectively in order to develop the right talents, maintain sufficient staff, boost staff productivity and morale. The risk issues will be shared in relation to the Employment Act, SOCSO, EPF and other employment guidelines. In addition, the training and development of healthcare will also be included to guide all staff to chart their own career progression.

Target Attendees: Employment Managers, Chief Talent Officers, HR Coordinators / Supervisors, HR Administrators, Risk Managers & Professionals HR Auditors

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5.

Leadership and Management Skills for Healthcare Professionals

This program covers essential skills needed by team leaders and managers to be effective in their positions. As they progress through their career, the skills needed could prepare them better to face the various challenges and expectations by the top management of the organization. Among the skills covered are communication, active listening, motivation and coaching, performance review, delegation and empowerment of the people.

Target Attendees: Newly Promoted Team Leads, Existing Team Leads, Managers

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6.

Effective Communication in Nursing

Nurses are critical in the delivery of essential health services and are core in strengthening the health system. The quality of communication in interactions between nurses and patients has a major influence on patient outcomes. Besides that, this course will also introduce different communication strategies with the patients' families, other co- workers and management team under various circumstances.

Target Attendees: Nurses, Medical Assistants

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11.3

Hospitality

The Pathway to Delivering Top-Notch Customer Experience

The hospitality industry is a broad category of fields within the service industry that includes hotels, any accommodation providers, restaurants and bars.

Part A | Hospitality Operations

1.

The Essential Toolkit of Powerful English Communications for Teachers

As English is one of the international languages, hence English is very important for teachers to communicate with children and parents. Improving teachers' skills and ability to speak, write and listen in English are very important and it will be helpful for them to communicate and also aids in preparing learning materials.

Target Attendees: Teachers | Principals

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2.

Human Resource Management in Hospitality Industry

Hotel HR Manager responsibilities include recruiting and training new hires, managing employee data and taking steps to retain our people. To be successful in this role, you should have a good knowledge of labor legislation and experience hiring employees for various roles and seniority levels. This course will cover the important aspects of HR in the industry,

Target Attendees: Human Resource, Personnel In The Hospitality Industry

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3.

Customer Service Excellence for Front Desk, Housekeeping or Concierge

This course teaches you the key elements of customer service, and how this is important to create a long-term growth for your business. This course also delves into the types of customers and through role playing, it can guide you to better implement effective customer service strategies at your respective industries. Each of these roles are crucial in managing customers' expectations and building company's reputation.

Target Attendees: Hotel Front Desk Operators, Housekeepers, Concierge

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4.

Front Desk Management

Everything you need to know about successful Front Desk Operations. This course will teach you all details, reports, transactions, skills you need to operate at the Front Desk/Reception. This course will also introduce a few hotel management software which can help to improve your hotel business efficiency. You will be trained in the importance of guest service, along with any technical aspects of front desk management.

Target Attendees: Anyone Who Wants To Work In The Hospitality Industry As Front Desk Staff Or Existing Receptionists Who Wants To Become Managers

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5.

First Aid Safety and Emergency Responses

First aid training for the hospitality industry is highly necessary in order to meet customers' health and safety requirements and prepare the staff for any emergency situations. Basic life support skill such as CPR & Choking and other first aid related topics such as bleedings & wounds, burn & scald, fracture & spinal injuries.

Target Attendees: All Employees

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6.

How to be a Good Supervisor in the Hospitality Industry

Learn how to handle clashing personalities and take corrective actions in various cases as a supervisor. This course also includes how to handle disagreements, arguments and conflict at work. You will also learn how to manage change in the workplace and strategize as a team to develop a harmonious workforce.

Target Attendees: Newly Appointed Or Existing Supervisors Who Would Like To Upskill Themselves

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7.

The Art of Effective Complaint Handling Skills

Handling difficult customers either face to face or on the phone can be an intimidating or challenging task especially if it is charged with irrational statements and emotion. Hence, they need to be handled effectively and get satisfied. This is important for you and your company's success.

Target Attendees: Anyone Who Is In The Field Of Customer Service Or Sales Dept

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8.

Business Etiquette and Personal Grooming Course

Customers of today have choices and would move on to businesses where they feel appreciated. It is therefore advisable to put in strategies that would encourage staff to have good manners and be well groomed. This course will cover on how to make a strong good impression, namely dressing well, personal hygiene and speaking manner. Staff with good conduct and attitude adds more value to an organization and produce the desired result of profitability as well as gives the company an edge over competitors.

Target Attendees: Suitable For All Levels Of Employees In The Hospitality Industry

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9.

Professional Housekeeping and Inspection Mastery Course

This course is designed to open up all the secrets in professional Housekeeping by using the right tools that make the right work. Cleanliness is one if not the most important aspect that has to be perfect in an accommodation business. It is crucial that the guests do not find hair of previous guests on the bed, in the bathroom or anywhere else in the room at all. Learn the step-by-step process from this course.

Target Attendees: Housekeepers/Cleaning Managers

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Part B | Food and Beverage Related Courses

1.

Managing Restaurant Operations to Maximize Profitability

Learn the fundamentals of how to maximize profitability in the F&B business. This course will cover topics such as menu design principles, business planning, how to segment and analyze restaurant revenue. You will also learn how to obtain key restaurant metrics and benchmark against competitors. It also provides information on service principles, menu design and objectives, and restaurant layout and design considerations.

Target Attendees: Hotel Cost Controllers, Finance Staff, Department Heads.

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2.

Bar & Coffee Management Course

In this course you will learn the fundamentals of bar management and getting the best performance out of your staff. In addition, learn how to assign costing to your menus, select the right products/suppliers, important design elements when designing your bar / café.

Target Attendees: Bar, Restaurant, Pub Workers And Managers

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3.

Basic Food Hygiene and Safe Food Handling

It is imperative that everyone in the hotel business, from the owner, to the manager to all employees to learn the basic food hygiene and sanitization practices, to better serve customer needs. This course introduces the importance of food safety, types of food safety hazards, basic food hygiene practices and safe food handling methods.

Target Attendees: Restaurant Workers Including Kitchen Staff, Waiters And Operators.

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Part C | Business Sales and Planning

1.

How to Effectively Strategize & Grow Your Sales in the Hospitality Industry

In this course, we will learn theoretical aspects of sales management with practical tips and case studies from the hotel industry with templates and checklists. You will also learn how to do sales planning, budgeting and forecasting, as well as learn to understand customer demands and staying up to date with recent trends impacting the industry.

Target Attendees: Anyone Looking To Make A Career In Hotel Sales And Marketing - Executive Level; Or Existing Salesperson In Hotel Industry

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2.

Social Media Marketing: Hotel and Accommodation Business

In this course you will gain the knowledge on how to increase direct bookings, obtain reservations, and manage postings in various social media platforms. This includes on how to lure more visitors to your own website and gain new bookings.

Target Attendees: Hotel/Accommodation Owners Or Managers; Sales And Marketing Staff

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3.

Hotel Management: Reduce High F&B and Operational Costs

In Hospitality management, F&B and other General Cost are second largest cost in hospitality apart from labour cost. In this course, you will learn the fundamental processes by which these costs can be controlled. It will also entail how to prepare, analyze, and view the various cost management facets of food and beverage activities, as well as critical financial data to achieve the company's targets.

Target Attendees: Hotel Cost Controllers, Finance Staff, Department Heads.

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11.4

Food & Beverage Industry

Elevating the Quality of Food & Services

These courses are suitable for food operators, restaurants, bars and cafes, including food producers/processors/manufacturers.

Part A | Restaurant Operations-Service Crew

1.

Basic Food Hygiene And Safe Food Handling

This course includes all aspects of the preparation, storage and serving of food a wholesome food safety training that include Food Safety Awareness, Basic Food Handling and Hygienic Practices. Training your staff and managers in hygiene best practices is an important step to developing a culture of food safety. Failing to do so increases the risk of food contamination and the public's poor health. In turn, this can lead to customer dissatisfaction, potentially huge legal costs and the loss of your good reputation and market share.

Target Attendees: Suitable For Various Scales Of Restaurants (Small Owners To Large Restaurant Chains) Which Includes Restaurant Workers, Kitchen Staff, Waiters And Operators.

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2.

Basic First Aid Safety And Emergency Responses Training For A Safer Restaurant Environment

This course equips the learner with the knowledge, practical skills & understanding required to provide appropriate first-aid treatment for injuries and sudden illness until medical professionals arrive to take over. Participants will also learn through practice activities to learn how to provide necessary first aid within the workplace.

Target Attendees: All Employees

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3.

Excellent Customer Service For Restaurant Service Crew

This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert. Participants will also learn how to deal with conflict based on their communication style, techniques for managing difficult customers, methods for de-escalating conversations, and ways to prevent themselves from getting pulled into emotional confrontations.

Target Attendees: Restaurant Service Crew

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4.

Speaking English Confidently With Customers In The Restaurants

Participants will be taught the basics of servicing English- speaking customers, such as how to welcome them, help them get seated and taking orders. They will also be taught how to explain items in the menu and introduce the specialties of the restaurant. Moreover, they will be taught how to handle difficult situations such as customer complaints and fights. All in all, participants should be able to manage all the operations related to English-speaking customers without any problems.

Target Attendees: All Front Liners Or Service Workers In The Food Service Industry

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5.

Leave A Lasting Good Impression: Personal Hygiene And Grooming Course

Training employees on the importance of having good hygiene and grooming standards is a top priority in the food service industry. All employees must be well-groomed and maintain good personal hygiene, as this is imperative for a company's image. Having a well-groomed team front liner makes a good impression to your guests. Participants will also learn how to create a professional presence through dressing and learn simple make-up to appear presentable.

Target Attendees: All Employees, Especially The Front Liners Who Serve The Customers

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6.

Become A Professional Waiter: Food And Wine Service Course

Food and wine service combined with proper language and techniques are the basics for excellent restaurant service. In this course, you will first learn how to greet the guests and recommend daily specials, then learn how to take orders, presenting and serving food and wine, clearing the plates and being polite with the guests. You will also learn the basic skills to sell and upsell as a waiter.

Target Attendees: All Waiters Serving Customers, Especially For High-End Restaurants Or Hotels.

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Part B | Business Sales and Planning

1.

Effective Leadership To Improve Staff Retention And Morale

Managing for employee retention involves strategic actions to keep employees motivated and focused so they elect to remain employed and fully productive for the benefit of the organization. It is more efficient to retain a quality employee than to recruit, train and orient a replacement employee of the same quality.

In this course, you will learn what the habits of highly effective people are. These qualities will, in turn, help you create a better culture and a productive team. With great leadership that is focused on helping everyone on the team achieve their potential, you will be able to improve the quality of service in your restaurant.

Target Attendees: Restaurant Management Team, Bar Managers, Food & Beverage Directors Food & Beverage Supervisors Food & Beverage Managers

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2.

Digital Marketing For Restaurants

Do you need more customers for your restaurant, cafe, food stall, hospitality venue or hotel? Do you want to learn the fundamentals of digital marketing so you can get more customers for free?

This course adopts a step-by-step approach to learn the process of building a website, using Google My Business, creating Facebook pages, running Facebook ads, using TripAdvisor, building a mailing list and more.

Target Attendees: Restaurants, Cafes, Food Stalls And Hotels, Especially The Sales And Marketing Team

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3.

Human Resources Best Practices In Restaurant Industry To Develop Your Team

When you join you will learn:
- How to hire and train more efficiently
- How to develop your manpower to its fullest potential
- How to lower your turnover and keep your best employees.
- How to motivate your team
- How to delegate efficiently
- What are 2 crucial areas to work on with your team to grow the business
And so much more ...
If you are serious about running a successful restaurant, human resource management is a very important and very challenging part of the business. Take time to learn and implement these systems.

Target Attendees: Restaurant Workers Including Kitchen Staff, Waiters And Operators.

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4.

Managing Bar And Cafe Effectively

In this course you will learn the fundamentals of bar management and getting the best performance out of your staff. In addition, learn how to assign costing to your menus, select the right products/suppliers, important design elements when designing your bar / café

Target Attendees: Restaurant Or Bar Owners, Workers Or People Exploring Into This Business

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5.

Managing Restaurant Operations To Boost Profitability

Learn the fundamentals of how to maximize profitability in the F&B business. This course will cover topics such as menu design principles, business planning, how to segment and analyse restaurant revenue. You will also learn how to obtain key restaurant metrics and benchmark against competitors. It also provides information on service principles, menu design and objectives, and restaurant layout and design considerations.

Target Attendees: Restaurant Owners And Managers, Finance Personnel.

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Part C | Food Safety Related Audits and Certifications

1.

Good Manufacturing Practice (GMP) Requirements Training (MS 154:2009)

This training has been designed to help participants understand the requirements of Good Manufacturing Practice (GMP) in food manufacturing industry. It will provide an overview of the requirements of GMP according to MS 1514:2009 and understand the basic principles of operation in order to promote a clean and hygienic manufacturing environment for a consistent, safe and clean food production.

Target Attendees: Management, Executives, Supervisors And Operators In The Company Within The Scope Of Food Safety Management System.

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2.

Hazard Analysis And Critical Control Points (HACCP) Training

Hazard Analysis & Critical Control Points (HACCP) is a management system that identifies specific hazards and measures for their control, to ensure food safety from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product. This course teaches participants about the fundamentals of HACCP principles. HACCP certification is an essential tool in ensuring best practice when working towards effective food safety procedures.

** HACCP INTERNAL AUDIT TRAINING FOR ADVANCED LEVEL

Target Attendees: Individuals Working In The Food Industry With Interest To Design And Implement A HACCP System. (Normally For Chain /Franchise Restaurants, Large Hotels And Restaurants With Central Kitchen)

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3.

MESTI (Makanan Selamat Tanggungjawab Industri Certification Scheme)

According to Food Hygiene Regulation 2009, every proprietor and occupier of food manufacturing premises to prepare and hold a Food Security Assurance Program. MeSTI addresses the basic requirements to ensure food manufactured by the manufacturer are safe. Some of the basic elements of MeSTI are design and facilities, personnel, raw ingredient control, process control, packaging control and etc.

Target Attendees: For Small Medium Restaurant Enterprises Who Does Not Have Other Food Safety Management System In Place.

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4.

Understanding And Implementing ISO 22000:2018 Food Safety Management Systems (FSMS)

From this course, participants will be able to be aware about requirements of ISO 22000 and describe the benefits of ISO 22000 to the organization elements. In addition, they will understand on respective roles to play in supporting the implementation of ISO 22000 in the organization.

** ISO 22000:2018 INTERNAL AUDIT TRAINING FOR ADVANCED LEVEL

Target Attendees: For Small Medium Restaurant Enterprises Who Does Not Have Other Food Safety Management System In Place.

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5.

Understanding The Requirements Of Food Safety System (FSM) Standard - FSSC 22000

FSSC 22000 is an international standard, similar to ISO 22000. The main difference between ISO 22000 and FSSC 22000 is that the latter is recognized by the Global Food Safety Initiative. The training provides you with an overview of the purpose and requirements of FSSC 22000 and ISO/TS 22002-1, and how applying these can improve your business methods. By the completion of the training you will be able to describe the purpose of a Food Safety Management System (FSMS). You will also be able to explain the purpose, requirements and the certification process and how it aids the continual improvement of the FSMS.

Target Attendees: No Prior Knowledge Required For This Course. For Restaurant Businesses Interested To Understand This Standard's Certification Process.

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6.

Understanding Of Halal Assurance Management Systems (HAS) And Halal Certification Process

Malaysia, a major global Halal hub, exports USD 8.58 billion (RM35.4 billion) worth of Halal products every year, approximately 5.1% of the country's total exports. This course will introduce learners to MS 1500, Manual Procedure for Halal Certificate (MPPH) and provide an overview of HAS.

Upon completion of this course, learners will:
- Understand Halal MS and JAKIM guidelines
- Be able to Identify Halal food categories and manual procedures for Halal certification
- Understand the JAKIM certification process

Target Attendees: Hotel Cost Controllers, Finance Staff, Department Heads.

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Additional Info

FSSC 22000 Food Safety System Certification

- More stringent than ISO 22000 and recognized by Global Food Safety Initiative (GFSI)

- Opens up to cross-border opportunities due to its recognition globally.

ISO 22000 Food Safety Management System

- Widely accepted certification issued by International Organization for Standardization (ISO)

- One level up from HACCP which can be used as a broader management system

HACCP (Hazard Analysis and Critical Control Points)

- Identifies where hazards might occur and the necessary actions required to mitigate the risks

- Basic level of food safety system certification and is foundation for other certificates.

GMP (Good Manufacturing Practices)

- Ensures products are consistently produced to the quality standards appropriate to their intended use.

MeSTI (Makanan Selamat Tanggungjawab Industri)

- This MeSTI certification is compulsory for the organization that didn’t have any other Food Safety Management System.

11.5

Logistic Industry

1.

Logictics And Supply Chain Management

This course provides an overview of supply chain principles and practices, focusing on optimizing inventory management, procurement strategies, and logistics operations, Participants will learn how to enhance supply chain efficiency and effectiveness

Target Attendees: Supply Chain Managers, Logistics Managers, Warehouse Managers, Procurement Managers, Transportation Managers, Inventory Managers, Executive

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2.

Transportation and Distribution Management

Participants will learn how to develop and implement efficient transportation and distribution strategies. The course covers topics such as route optimization, mode selection, and cost management helping companies improve their transportation and distribution operations.

Target Attendees: Transportation Managers, Distribution Center Managers, Logistics Managers/Coordinators, Supply Chain Managers, Procurement Managers/Officers, Operations Managers/Supervisors, Executive

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3.

Warehouse Management

This course covers warehouse layout optimization, inventory control techniques and safety management practices, Participant will learn how to improve warehouse efficiency, reduce costs, and ensure the safety of warehouse operations.

Target Attendees: Warehouse Managers, Executives, Supervisors And Warehouse Personnel

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4.

International Trade and Customs

Participants will learn about international trade regulations and customs procedures. The course covers topics such as import/export documentation, trade compliance, and risk management, helping companies navigate the complexities of international trade.

Target Attendees: Trade Compliance Managers/Officers, Customs Brokers, Import/Export Managers, Supply Chain Managers/Logistics Managers, Finance And Accounting Professionals

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5.

Risk Management in Logistics

This course focuses on identifying and mitigating risks in logistics operations. Participants will learn about risk assessment techniques, risk mitigation strategies, and contingency planning, helping companies protect their assets and personnel.

Target Attendees: Manager Of Risk, Supply Chain, Logistics, Transportation Warehouse, Procurement, Quality Control, Compliance Officers

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6.

Technology in Logistics

Participants will learn about the latest technologies in logistics, such as warehouse automation, fleet management software, and supply chain visibility tools. The course covers how these technologies can be used to improve logistics operations, reduce costs, and enhance overall efficiency.

Target Attendees: Chief Technology Officers, Chief Supply Chain Officers, IT Directors/Managers, Logistics And Supply Chain Managers, Warehouse Managers, Transportation Managers, Supply Chain Analysts

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7.

Customs and Cargo Clearance Practices

This training program is designed to equip participants with the knowledge and skills necessary to manage customs and cargo clearance procedures at entry and exit points. Noncompliance with Customs and Port Clearance Regulations can lead to penalties and delays in cargo clearance. The training covers guidelines for organizing the import and export of various types of cargo, including payment and inspection procedures, as well as arrangements with customs for efficient cargo clearance. Additionally, the program includes training on handling damaged, shortlanded, or over-landed cargo, and emphasizes compliance with safety, health, and environmental requirements.

Target Attendees: Customs Compliance Managers/Officers, Import/Export Managers Logistics Managers/ Coordinators, Customs Brokers, Supply Chain Analysts, Procurement Managers/Officers

8.

Understanding INCOTERMS 2020

International Commerce Terms, are a set of 11 rules designed to clarify and reduce conflict in global trade. They outline delivery obligations between parties involved in international transactions, including responsibilities for insurance, goods delivery, payment, and loading/unloading. Understanding Incoterms is crucial for companies engaged in international trade to ensure clarity and consistency in their transactions. These three-letter acronyms simplify communication about costs, risks, tasks, and responsibilities in the supply chain, reducing the risk of misinterpretation by foreign companies.

Target Attendees: Sales Managers, Export/Import Managers, Logistics Managers/Coordinators, Supply Chain Managers, Procurement Managers/Officers, Finance And Accounting Professionals

9.

Bill Of Lading: Masterclass For Shippers

This course is designed for ocean freight forwarders and shipping companies involved in preparing bill of lading instructions or those who require a comprehensive understanding of how bills of lading function. It covers US government regulations that impact the preparation of ocean and intermodal bills of lading, general attributes of any contract of carriage, specific issues and procedures related to ocean contracts of carriage, types of bills of lading, forms of consignment, and a detailed examination of the information included in an ocean/intermodal bill of lading, field by field.

Target Attendees: Shipping Managers/Coordinators, Logistics Managers/Coordinators, Export Managers, Procurement Managers/Officers, Supply Chain Analysts, Compliance Officers

10.

Basic Freight Forwarding Skill

Freight forwarding is the process of coordinating and shipping goods from one location to another using various carriers, including air, sea, rail, or land. In Malaysia, the importance of freight forwarding for global trade led to the establishment of the Freight Forwarders Association Malaysia (FFAM). FFAM acknowledges that effective freight forwarding requires coordination, regulation, and adherence to best practices to ensure smooth and timely transportation of goods across borders and oceans.

Target Attendees: All Front Liners Or Service Workers In The Food Service Industry

11.

Import & Export and Malaysian Customs Procedures

This course provides fundamental skills in freight forwarding tailored to the Malaysian context. It covers the coordination and shipment of goods through various carriers, such as air, sea, rail, or land. Emphasis is placed on understanding Malaysian regulations and the role of the Freight Forwarders Association Malaysia (FFAM) in ensuring efficient and compliant freight forwarding practices. Participants will gain essential knowledge in customs regulations, coordination of shipments, and customer service, preparing them for roles in the Malaysian freight forwarding industry.

Target Attendees: Customs Compliance Managers/ Officers, Import/ Export Managers, Logistics Managers/ Coordinators, Procurement Managers/ Officers, Finance And Accounting Professionals, Supply Chain Analysts

12.

Shipping & Forwarding Operations And Customs Procedures

This course focuses on shipping and forwarding operations within the Malaysian context, providing an overview of customs procedures and regulations. Participants will learn about the intricacies of shipping logistics, including documentation, handling, and coordination with carriers. The course also covers customs procedures specific to Malaysia, ensuring participants are equipped with the knowledge to navigate these processes effectively.

Target Attendees: Shipping Managers/Executive, Freight Forwarders Agents, Customs Compliance Managers/ Officers, Logistics Managers/Executive, Export/Import Managers, Supply Chain Analysts

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11.6

Manufacturing Industry

1.

Good Manufacturing Practice Requirements Training (MS154:2009)

The training provides an overview of the requirements of GMP according to MS 1514:2009 and understand the basic principles of operation in order to promote a clean and hygienic manufacturing environment for a consistent, safe and clean food production. Understand the fundamental principles helps the company to build up a stronger food production hygiene control in the operation.

Target Attendees: Quality Assurance Managers/Officers, Production Managers/Supervisors, Quality Control Analysts/Technicians, Operations Managers, Manufacturing Engineers, Regulatory Affairs Managers/Officers, Plant Managers

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2.

Lean Management

This training teaches methods to improve efficiency and eliminate waste in manufacturing. Participants learn about concepts like value stream mapping, 5S methodology, and continuous improvement. Focus and gain control on equipment, material & inventory placement and position.

Target Attendees: Operations Managers/Supervisors, Production Managers/Supervisors, Supply Chain Managers/Logistics Managers, Quality Managers/Engineers, Project Managers, Senior Leadership/Executives

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3.

Six Sigma

Six Sigma training focuses on minimizing defects and variations in manufacturing processes. Participants learn the DMAIC methodology (Define, Measure, Analyze, Improve, and Control), statistical analysis techniques, and tools for process optimization. Through practical examples and case studies, they acquire skills to identify root causes of problems, implement data-driven solutions, and sustain improvements.

Target Attendees: Quality Managers/Engineers, Process Improvement Managers/Engineers, Operations Managers/ Supervisors, Supply Chain Managers, Project Managers, Senior Leadership/Executives

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4.

Quality Management Systems (QMS)

Quality Management Systems (QMS) ensure products meet standards and customer expectations. Participants learn about ISO 9001 standards, quality control methods, and auditing processes. Through training, they understand how to maintain consistent quality, comply with regulations, and continuously improve processes. Completion of QMS training demonstrates proficiency in ensuring high product quality and customer satisfaction in manufacturing.

Target Attendees: Quality Managers/Engineers, Compliance Officers/Auditors, Operations Managers/Supervisors, Process Improvement Managers/Engineers, Quality Control/Assurance Technicians, Senior Leadership/Executives

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5.

Environmental Sustainability in Manufacturing

Environmental Sustainability in Manufacturing focuses on reducing environmental impact. Participants learn about green technologies, waste reduction, and energy efficiency. Through training, they understand how to implement sustainable practices, comply with regulations, and minimize resource consumption. Completion of the training demonstrates proficiency in promoting eco-friendly manufacturing processes and reducing carbon footprint.

Target Attendees: Environmental Health And Safety (EHS) Managers/Officers, Operations Managers/Supervisors, Sustainability Managers/Coordinators, Supply Chain Managers/Procurement Managers, Quality Managers/Engineers, Senior Leadership/Executives

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6.

Project Management for Manufacturing

Project management courses tailored for the manufacturing industry cover project planning, scheduling, budgeting, resource allocation, and risk management specific to manufacturing projects.

Target Attendees: Project Managers, Manufacturing Engineers, Operations Managers/Supervisors, Supply Chain Managers/Logistics Managers, Quality Managers/Engineers, Maintenance Managers/Technicians

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7.

Data Analytics for Manufacturing

This courses in data analytics provide skills in collecting, analyzing, and interpreting data to improve manufacturing processes, optimize production, and make data-driven decisions.

Target Attendees: Data Analysts/Data Scientists, Manufacturing Engineers, Operations Managers/Supervisors, Quality Managers/Engineers, Supply Chain Managers/Logistics Managers

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